FFF goes ISO!

It’s official! Ferguson Fire and Fabrication has completed the ISO certification process and we can now officially say that we are now the Largest ISO 9001:2008 certified sprinkler fabricator in the country.

Six of our locations: Guntersville AL, Kansas City MO, Mansfield TX, Renton WA, Baltimore MD and Phoenix AZ put in an amazing amount of work in order to become our first locations to undergo ISO certification.

ISO is the terminology used by the International Organization for Standardization to identify, quantify, and certify that organizations follow the procedures and standards that are an integral part of their operations. By becoming ISO certified, companies and organizations become transparent and organize themselves so that all of their activities and procedures are standardized and documented. Gaining ISO certification tells other businesses that Ferguson is committed to being the industry leader and setting the quality standards for fire protection fabrication. When you agree to comply with ISO certification standards, you aren’t just telling people you are the best, you open yourselves to outside inspection by ISO certification inspectors; passing their muster PROVES you are the best!

ISO encompasses every facet of the operation from training and skill validation, raw material procurement, sales, fabrication, delivery and even requires a process to utilize in the event a warranty issue occurs. It is a comprehensive look at every facet of what happens at a location and every discrepancy has to be documented, analyzed and corrected.

A special shout out and thank you goes to the associates who played such a critical role in the ISO process under the leadership of George DiMatteo; Jerry Moffitt and Don Porter. Jerry and Don burned the midnight oil and racked up the frequent flyer miles getting FFF ready for ISO. At the branch level, every location had an ISO Branch Representative; they all did a ton of work getting their respective branches ready for ISO certification, make sure you say “well done” to:

Chad Collins – Kansas City
Terry Strawn – Guntersville
Matt Lucky – Renton
Kathy Woodard – Mansfield
Lindsay Ayers – Baltimore
Dan Bailey – Phoenix

Some people have asked why we would choose to go through the time and effort it takes to become ISO certified. The fact is that by doing so FFF opens the door to business opportunities who strive to do business only with companies that are ISO certified. These organizations know that the ISO certification means a rigid adherence to the standards and procedures that lead to top quality performance.

As time goes on, FFF management will evaluate the opportunities that present themselves and select additional branches to undergo the ISO process.  ISO is a never ending process that underscores FFF’s commitment to setting the industry standards when it comes to sprinkler fabrication.

Again, join me in giving a big THANK YOU and CONGRATULATIONS to all of the people who gave of themselves to make this happen. Well done!

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FFF Lends a Helping Hand to Local High School !

When Dan Bailey of FFF’s Phoenix, AZ location, found out that a local areas high school needed some resources for their welding program, he was more than happy to help. In addition to donating some scrap pipe that Dan had laying around, he struck up a conversation and relationship with Michael Dobritsky of Skyline High School.

Michael led a summertime field trip of Skyline’s “Engineering Club” to a couple of local businesses including Ferguson Fire. The students really seemed to enjoy seeing how the skills they were learning were put into practice in the real world. As you can see from the pictures, they were blown away by the equipment and technology level FFF uses to get the job done!

Forging relationships and giving back to the community is an important goal that every Ferguson Fire location is encouraged to pursue. Let’s all follow Dan’s example and find ways we can help out in our local communities!

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John + his Raiders Love!

John “Mad Dog” Klein, General Manager of FFFNW, is a life-long Raiders fan. Don’t hold that against him, though, he is actually a good guy. So when Anvil salesman Eric Surface gave John the opportunity to go to a Raiders / Seahawks game, John jumped at the chance. Josh Lloyd, North West District Manager for Cosco, and Steve Giacamakis, FFFNW Ops Manager, were happy to go along and keep an eye on John. As you can see from the pictures, John met some like minded Raiders fans and some bonding ensued. Be sure to keep an eye out for John anytime the Raiders are in town, and feel free to give him a hard time about his team of choice! Nice hair John!

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Ferguson Salesman puts his hair where his mouth is!

Chris Buckner, a FFF sales associate covering the Carolina’s, made a bet with his inside sales team. If they helped Chris hit his target in a given month, Chris would let them shave his head! As you can see from the attached photos, there is just no telling what motivated people can accomplish. As word spread, customers started chipping in by placing order to make sure Chris’ poor hair went under the knife.

When the time came, they all leant a hand to make sure that Chris’ head was as smooth as a baby’s bottom. Chris used his follicle status to put his picture on the front page of his pitch book and his Christmas cards!

The Charlotte, NC branch is a great example of the type of quality, caring people who work at Ferguson Fire and Fab.

Pictured from left to right in the Charlotte team photo are:

Leo McCullers: Driver. Leo has been with FFF 6 years, is married and has 2 children, Marquis , 23 and Jenise, 21.
Angee Lee: Regional Sales Manager. Angee Lee has been with FFF for 10 years. She is married and has 12 year old twins, Austin and Hamlin.
Jeff Mackey: Branch Manager. Mackey (know as Cornbread to some of his friends) has been with FFF 9 years. He is married and has 3 kids, Jada, 9, Cabe, 6, and Jenna, 3.
Chris Buckner: Outside Sales. Chris has been with FFF for 2 years. Chris has 2 children, Jake, 11, and Sam, 3.
Marcus Norman: Warehouse / Inside Sales. Marcus has been with FFF for 9 years. Marus has 6 children, Adam, 21, Brandy, 32, Erick, 29, Heather, 27, Corrie, 25 and Shauna, 32.
Sam Martin: Warehouse. Sam has been with FFF for 8 years, is married with one child, Justin, 23.
Brenda York: Inside Sales. Brenda has been with FFF for 2-1/2 years, is married, and has two children, Ashley, 2 and Montana, 12.

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About Us

Ferguson Fire and Fabrication (FFF) supplies the highest quality fire-protection products across the United States, including Alaska, dedicated to the fire-sprinkler contractor. Ferguson Fire and Fabrication has and is continuing to grow their business and reputation on performing. "Total Performance" is assured in the areas of product selection, fast and efficient shop and/or jobsite deliveries, job based or shop accounting and the most comprehensive inventory in the industry.

People make the difference at Ferguson Fire and Fabrication. This team of associates enthusiastically uses its experience to make sure each warehouse location operates in the best interest of the customer and the needs of that local market. This network of industry seasoned professionals makes total use of their combined talents to ensure the contractor the best possible results. Each location is connected via telephone and computer systems that utilize a common accounting database. Contractors can use the warehouse most convenient to the job with confidence that the people and products are the same high quality, all with centralized accounting.

Ferguson Fire and Fabrication will continue an aggressive growth strategy with several new locations planned. We are part of Ferguson Enterprises, Inc., the largest distributor of pipe, valves, fittings and plumbing in the country. This relationship allows Ferguson Fire and Fabrication to access an incredible array of products from distribution centers throughout the U.S., to enhance their “Total Performance” effort.

And finally, the company is in continuous pursuit of the most efficient technology for the contractor. For example, many companies now are beginning to rely on EDI both to replenish themselves and to allow customers easy/fast ordering processes. Ferguson Fire and Fabrication is anxious to partner with suppliers and contractors in developing new and better ways to add value and efficiencies to this industry.

Total Performance—— in people, products, systems, market knowledge, delivery, accounting and comprehensive inventories is how the business was built. This strong foundation will support Ferguson Fire and Fabrication’s aggressive expansion plans in the months and years ahead. To learn about a location nearest you, please visit our locations page.

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